Privacy Policy
This Privacy Policy outlines how CHENNAI GOLDSMITH AND JEWELLERY PTE LTD collects, uses, and protects the personal information of our customers. By using our website, you consent to the practices described in this policy.
1. Information Collection
We may collect the following types of personal information from our customers:
- Name, contact details, and shipping address
- Billing information, such as credit card details
- Purchase history and preferences
- Communication preferences
- Demographic information, such as age, gender, and interests
We collect this information through various means, including when you place an order, create an account, subscribe to our newsletter, or interact with our website or customer support.
2. Use of Information
We use the collected information for the following purposes:
- Processing orders and delivering products
- Providing customer support and responding to inquiries
- Personalising the shopping experience by displaying relevant products and recommendations
- Sending promotional offers, discounts, and updates (with the option to unsubscribe)
- Conducting market research and analysis to improve our products and services
- Enhancing the security of our website and preventing fraudulent activities
- Complying with legal obligations and resolving disputes
3. Information Sharing
We may share personal information with third parties in the following circumstances:
- Shipping carriers to fulfill orders and track shipments
- Payment processors to facilitate transactions securely
- Service providers for website hosting, analytics, marketing, and customer relationship management
- Business partners to offer co-branded products or services
- Law enforcement agencies or as required by law, to protect our legal rights and the safety of our customers
We ensure that any third parties with access to personal information comply with strict confidentiality obligations and use the information only for the agreed purposes.
4. Data Security
We implement appropriate security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption, password protection, firewalls, and regular security audits.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance the user experience and collect information about website usage. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, analyse trends, track website traffic, and provide personalised content.
You can adjust your browser settings to disable cookies or notify you when cookies are being used. However, please note that disabling cookies may affect certain features and functionality of our website.
We may also use third-party analytics tools, such as Google Analytics, to gather information about website traffic and usage. These tools may use cookies and other tracking technologies to collect and analyse data. We do not share personally identifiable information with these third-party services.
6. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or partner websites. These links are provided for your convenience and reference. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of those websites before providing any personal information.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
8. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to restrict or object to certain processing activities. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided at the end of this policy.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and the changes will take effect immediately. We encourage you to review this Privacy Policy periodically for any updates or changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at admin@chennaigoldsmith.com.sg
We will respond to your inquiry within a reasonable time frame and take appropriate steps to address any concerns or complaints.